These Legal Documents are binding, internally consistent, and apply to the invite-only Satalya AI Dialer and Classic Dialer. There is no public registration. Misuse is the User’s sole responsibility.
Lawful businesses only. Fraud, phishing, impersonation, financial crime, money laundering, unauthorized access, and abuse of third-party data are strictly prohibited. Satalya and its project creator are not liable for a client’s unlawful use, to the maximum extent permitted by law. We may refuse, suspend, or permanently terminate any account on reasonable suspicion.
1. Introduction and Binding Agreement
These Terms of Service (the “Terms”) constitute a legally binding agreement between the person or entity accessing or using the Satalya website, software, documentation, or related services (the “User”, “Client”, or “you”) and Satalya (“Satalya”, the “Company”, “we”, “us”, or “our”). The Services are offered at https://satalya.com and through any private environment, application, or interface that we provision to an approved Client.
By submitting an access request, corresponding with us, paying any fee, accepting credentials, accessing an account, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Acceptable Use Policy, the Privacy Policy, the Refund Policy, the Disclaimer, and the Compliance Policy (together, the “Legal Documents”). If you do not agree, you must not request access and must not use the Services.
If you accept these Terms on behalf of a company, partnership, institution, or other legal person, you represent and warrant that you have authority to bind that entity. In that case, “you” means the entity and all persons who use the Services under its account. The entity is jointly and severally responsible for every act and omission of its personnel, contractors, and any person to whom it grants access.
Satalya is a private, invite-only platform. There is no public registration and no self-service account creation. An access request is an offer to contract. We may accept, condition, delay, or refuse that offer in our discretion and to the maximum extent permitted by applicable law. No website copy, marketing statement, or informal email creates an obligation to provide the Services until we expressly provision an account in writing.
These Terms apply to the AI Dialer, the Classic Dialer, any combined or successor product, APIs, dashboards, documentation, support, and ancillary features. Features may differ by Client, jurisdiction, or risk profile. We do not warrant that any particular feature will be available to you.
The Legal Documents are designed to be read together. In the event of a conflict on a specific subject, the document that addresses that subject in greater detail will control for that subject, except that these Terms control on formation, payment, liability, indemnification, intellectual property, termination, and dispute resolution unless a later written instrument signed by Satalya expressly states otherwise.
2. Definitions
For convenience of interpretation, the following definitions apply. Other capitalized terms may be defined in context.
- “Account” means the credentials, workspace, tenant, or other access that Satalya issues by email or other private channel after review.
- “AI Dialer” means the intelligent outbound and related calling functionality that uses software assistance for pacing, prompts, classification, or similar tasks.
- “Classic Dialer” means conventional dialing functionality without the AI assistance layer, or with that layer disabled.
- “Applicable Law” means all statutes, regulations, regulatory guidance, court orders, industry rules, and treaties that apply to you, to the called party, to the data, or to the Services, including telecommunications, consumer protection, privacy, anti-spam, recording, sanctions, export, anti-bribery, and criminal law.
- “Call Data” means numbers, recordings, transcripts, notes, dispositions, campaign metadata, and similar information processed through the Services.
- “Client Content” means data, lists, scripts, recordings, and materials you or your users submit to or generate through the Services.
- “Cryptocurrency” means any digital asset, token, or on-chain value that we may, in our discretion, accept as payment.
- “Prohibited Use” means any activity described as prohibited in these Terms, the Acceptable Use Policy, or the Compliance Policy, or that is unlawful.
- “Services” means the Satalya platform, website, software, and related professional or technical services.
- “User” includes the contracting Client and every natural person who uses the Account.
Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. “Including” means “including without limitation”. A reference to a document includes that document as updated. If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder will continue in effect.
3. Eligibility, Invite-Only Access, and Right to Refuse
The Services are offered solely to legitimate businesses, professionals, and institutions that will use them for lawful purposes. You must be at least eighteen (18) years of age and have legal capacity. You must not be a consumer seeking the Services for purely personal, household, or non-commercial use unless we expressly agree in writing; the Services are designed as business software.
You represent that you are not located in, organized under the laws of, or ordinarily resident in a comprehensively sanctioned jurisdiction, and that you are not a restricted or denied party under applicable sanctions or export rules. You represent that you will not use the Services for the benefit of any such person or jurisdiction.
Access is invite-only. You may request access by emailing contact@satalya.com or by using the contact facility on the website, which prepares a message to that address. Submission of a request does not create an Account, does not reserve capacity, and does not entitle you to the Services.
We may refuse to provide the Services, in whole or in part, to any person or for any proposed use, to the fullest extent permitted by Applicable Law, including where we believe the use case is unlawful, high-risk, inadequately documented, inconsistent with these Terms, or otherwise unsuitable. We are not obliged to give reasons except where Applicable Law requires it.
We may condition access on identity verification, corporate documentation, beneficial-ownership information, descriptions of calling programs, evidence of consents or licenses, contractual representations, security reviews, or other information we reasonably request. Failure to provide accurate information is a material breach.
You must not create or attempt to create an Account by technical circumvention, shared credentials obtained from a third party, or misrepresentation. Any such access is unauthorized and may be terminated immediately.
4. Account Provisioning, Security, and Control
If we accept your request, we will send registration or credential information to the email address you designate. You must ensure that address is controlled by your organization. You are responsible for promptly securing, rotating, and protecting credentials.
You are fully and exclusively responsible for all activity that occurs under the Account, whether or not you authorized a particular act, except to the limited extent caused by our proven willful misconduct. This includes activity by employees, contractors, vendors, and any person who obtained credentials because of your failure to maintain reasonable security.
You must implement administrative, technical, and physical safeguards appropriate to the sensitivity of Call Data and Client Content, including unique users where we provide that capability, least-privilege access, device security, and prompt revocation when a person leaves your organization.
You must notify legal@satalya.com without undue delay if you know or reasonably suspect unauthorized access, credential leakage, or misuse. Notice does not limit your responsibility.
We may monitor, log, and review Account activity for security, abuse, support, and legal compliance. We may limit, throttle, or disable features where we observe anomalous or high-risk patterns.
You must not share an Account across unaffiliated organizations. Resale, sublicensing, or bureau use requires our prior written consent.
5. Description of the Services
Satalya provides software that enables approved Clients to place, manage, and record (where configured) outbound and related communications. The AI Dialer is designed to operate at high speed and to assist agents with intelligent prompts, pacing, or classification. The Classic Dialer provides traditional dialing functions for Clients who require ordinary, non-AI operation. Either mode may be made available, limited, or withdrawn for a given Account.
The Services are tools. They do not practice law, do not provide legal advice, do not determine whether a particular call is lawful, and do not obtain consent on your behalf unless a specific feature is expressly documented and enabled, in which case you remain responsible for configuring and using that feature correctly.
We may use third-party carriers, cloud infrastructure, models, analytics, or communications providers. Those providers have their own terms. We are not responsible for carrier blocking, number reputation, regulatory numbering rules, or destination-network behavior.
We may modify, suspend, or discontinue any feature. Where a change is material and not required for security or legal reasons, we will use commercially reasonable efforts to provide notice through the Account or by email. Continued use after the effective date of a change constitutes acceptance.
Beta, preview, or experimental features are provided as-is, may be withdrawn at any time, and may not be covered by support commitments.
Nothing on the website is a representation that the Services are appropriate for every jurisdiction or industry. You must evaluate fitness for your regulated activity, including financial services, healthcare, insurance, collections, political outreach, and charitable solicitation.
6. Lawful Use Only; User Responsibility
THE SERVICES MAY BE USED ONLY FOR LAWFUL PURPOSES AND ONLY IN ACCORDANCE WITH THE LEGAL DOCUMENTS AND APPLICABLE LAW. THIS IS A FUNDAMENTAL CONDITION OF THE CONTRACT.
You are solely responsible for determining, and for continuously ensuring, that your campaigns, scripts, calling times, recorded messages, data sources, consent records, suppression lists, and agent conduct comply with all Applicable Law in every jurisdiction you touch. That includes, without limitation, rules on unsolicited communications, do-not-call registries, prior express consent, abandoned-call rates, caller identification, spoofing, recording notification, consumer financial protection, and sector licenses.
You are solely responsible for the accuracy, legality, and provenance of every telephone number, contact record, and personal data set that you load into the Services. You must not upload data obtained by theft, scraping in violation of law or contract, purchase from unlawful brokers, or any source that you cannot defend.
If the Services are used for fraud, phishing, impersonation, financial crime, money laundering, unauthorized access, harassment, or any other unlawful purpose, that use is a material breach and is entirely your responsibility. Satalya, its principals, officers, employees, contractors, and affiliates shall have no liability to any third party or to you for such misuse, to the maximum extent permitted by Applicable Law.
You acknowledge that software can be misused and that Satalya cannot supervise every call. Provision of a tool does not constitute approval of a particular campaign. Silence, continued billing, or technical support does not waive our rights or ratify unlawful conduct.
You must maintain records sufficient to demonstrate consent, licenses, and compliance, and you must produce them promptly if we reasonably request them in connection with a risk review, complaint, or legal demand.
7. Prohibited Activities
Without limiting the Acceptable Use Policy, you must not, and must not permit anyone to:
- commit, attempt, or facilitate fraud, phishing, social engineering, pretexting, or any scheme intended to deceive a person or institution;
- impersonate any person, brand, bank, government, utility, employer, or other entity, or spoof caller identification in a misleading or unlawful manner;
- engage in financial crime, payment fraud, investment scams, advance-fee schemes, or money laundering, or to conceal the origin of funds;
- gain or attempt unauthorized access to systems, accounts, data, or communications, or to probe the Services except as we expressly authorize in writing;
- process personal data without a lawful basis, or use the Services to traffic in stolen, leaked, or non-consensual data;
- harass, threaten, extort, or abuse any person, or to place calls that are unlawful as to time, frequency, or content;
- violate sanctions, export controls, or anti-bribery laws;
- use the Services to market or support illegal products or services;
- interfere with the integrity, security, or availability of the Services, including malware, credential stuffing, or unreasonable load;
- reverse engineer, decompile, or circumvent technical or contractual limits except to the limited extent that Applicable Law prohibits this restriction;
- misrepresent your identity, beneficial owners, or intended use when requesting or maintaining access;
- use the Services in any manner that would reasonably be expected to cause Satalya legal, regulatory, or reputational harm.
A single Prohibited Use is sufficient grounds for immediate suspension or permanent termination, without refund except where Applicable Law requires otherwise, and without prejudice to any other remedy.
8. Telecommunications, Consent, Recording, and AI
You are the maker of the calls and the controller of the calling program unless a written instrument expressly states otherwise. Satalya is a software provider. We do not assume your duties as a telemarketer, collector, financial institution, or covered entity.
You must obtain and honor all required consents and must honor revocation of consent. You must implement internally do-not-call and suppression processes even if a feature of the Services can assist you. Feature availability is not a substitute for your compliance program.
Where you record, transcribe, or analyze calls, you must comply with all-party or one-party consent rules, workplace rules, and notice requirements. You must configure any in-product notices correctly. Failure to do so is your breach.
Artificial intelligence outputs may be incomplete, inaccurate, biased, or inappropriate. You must not rely on AI output as a sole basis for legal, credit, employment, or similarly significant decisions. A human in your organization remains responsible for every customer-facing statement and every disposition.
You must not use the AI Dialer to generate deceptive synthetic voices or to conceal that a communication is assisted by software where Applicable Law requires disclosure.
You are responsible for caller ID presentation, branded calling settings, and any registration of numbers with analytics or stir/shaken or equivalent frameworks where required.
9. Fees, Invoicing, and Taxes
Fees are as stated in an order, invoice, or written confirmation. Unless stated otherwise, fees are exclusive of taxes, carrier surcharges, and third-party pass-through costs. You are responsible for all such amounts.
We may require prepayment, a deposit, or usage limits. Overages may be billed retrospectively. Late amounts may accrue interest at the lesser of one and one-half percent (1.5%) per month or the maximum permitted by law, plus reasonable collection costs.
You must provide accurate billing information. Disputed invoices must be notified in writing within fourteen (14) days with reasonable detail; you remain liable for undisputed amounts.
Except as set out in the Refund Policy or as required by non-waivable law, fees are non-cancellable and non-refundable once an Account is provisioned or a period has begun.
We may change list prices for renewal periods upon notice. Usage-based rates may change as carrier or infrastructure costs change, upon notice where practicable.
10. Cryptocurrency Payment Terms
Satalya may, in its sole discretion, accept Cryptocurrency as payment for fees, deposits, or other amounts. Acceptance of Cryptocurrency for one invoice does not oblige us to accept it for another. We may designate supported assets, networks, and wallets, and we may withdraw that designation at any time.
Cryptocurrency payments are irreversible. Once a transaction is broadcast and we regard it as received under our then-current confirmation policy, you cannot charge it back, reverse it, or require us to return the same units except as the Refund Policy or Applicable Law requires a refund, in which case we may refund in fiat or in a Cryptocurrency we select, at a value determined in good faith at the time of refund, and you bear market movement.
You are solely responsible for selecting the correct asset, network, memo or destination tag, and address. A payment sent to the wrong address, on the wrong network, or without a required memo may be unrecoverable. We have no obligation to retrieve such value.
You are responsible for miner, validator, or network fees and for any intermediary. The amount credited is the amount we actually receive in the designated wallet after network settlement, not the amount you intended to send if those figures differ.
Exchange-rate risk is yours. If we quote a fiat price, the Cryptocurrency amount may be calculated using a rate source we select at the time we issue payment instructions or at the time of receipt, as we specify. Underpayment may leave the invoice open; overpayment may be applied to your account or held until we can reasonably return it, less costs.
You represent that any Cryptocurrency you tender is lawfully owned by you, is not the proceeds of crime, and is not tendered to evade sanctions, tax, or reporting duties. We may refuse a Cryptocurrency payment, require origin-of-funds information, or require fiat instead.
We do not provide wallet, exchange, custody, or investment services. Any conversion we undertake to stabilize value is solely for our treasury and creates no fiduciary duty.
You acknowledge that distributed-ledger transactions may be public. You should not send Cryptocurrency from an address that you are not prepared to have associated with a commercial payment.
Chargeback-equivalent complaints, blockchain reorganizations, or protocol forks do not reduce amounts you owe. If a payment is later invalidated by a deep reorganization or similar event, the invoice is unpaid and you must pay again.
These Cryptocurrency Payment Terms are incorporated into every invoice that offers a digital-asset option and into these Terms even if a particular invoice is paid in fiat.
11. Intellectual Property Protection
Satalya and its licensors own all right, title, and interest in and to the Services, including software, models, interfaces, documentation, trademarks, trade dress, and the Satalya name and mark. Except for the limited license below, no rights are granted by implication, estoppel, or otherwise.
Subject to these Terms and timely payment, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the subscription or access period solely for your internal lawful business purposes.
You must not copy, modify, create derivative works of, publicly display, or distribute the Services except as the interface intendedly permits. You must not remove proprietary notices. You must not use our marks in a way that suggests sponsorship without written permission.
Client Content remains yours, subject to the licenses you grant us. You grant Satalya a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Client Content as needed to provide, secure, and improve the Services, to prevent abuse, and to comply with law. This license ends when Client Content is deleted from our active systems, except for reasonable backups, legal holds, and residual copies that are not readily retrievable.
Feedback is voluntary. We may use feedback without restriction or compensation.
If you provide custom scripts or configurations, you warrant that you have rights to them and that they do not infringe third-party rights.
We may use reasonable technical measures to enforce these Terms. Circumvention is prohibited.
12. Confidentiality
Each party may receive non-public information of the other. The receiving party will use that information only to perform under these Terms and will protect it with at least reasonable care. Obligations do not apply to information that is public through no fault of the receiver, independently developed, or rightfully received from a third party without duty.
A party may disclose confidential information if required by legal process, provided it gives prior notice where legally permitted and cooperates reasonably in seeking a protective order. This clause does not limit our Law Enforcement Requests Policy.
Credentials, security architecture, and unpublished product details are our confidential information. Your unpublished campaign lists and customer files are your confidential information, subject to our right to review them for abuse and legal compliance.
13. Privacy and Data
Personal data is handled as described in the Privacy Policy. You must not submit special-category or similarly sensitive data unless we have agreed in writing and you have a lawful basis.
You are responsible for providing notices to individuals whose data you process through the Services and for honoring their rights where you are the controller. If we receive a data-subject request that relates to your Client Content, we may direct the individual to you and you must handle it, unless Applicable Law requires us to respond directly.
The Privacy Policy describes GDPR-oriented principles. It does not constitute a certification, code-of-conduct adherence, or supervisory-authority approval. You must not represent to third parties that Satalya is “GDPR certified” unless we have provided a written statement that such a certification exists.
International transfers may occur as described in the Privacy Policy. You are responsible for your own transfer assessments when you export data from the Services.
14. Third-Party Services
The Services may interoperate with carriers, CRMs, payment rails, analytics, or model providers. Your use of third-party services is governed by their terms. We are not responsible for third-party outages, policies, or data practices once data has been transmitted at your direction.
Links on the website are for convenience. They are not endorsements.
15. Warranty Disclaimer
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SATALYA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT CALLS WILL CONNECT; THAT AI OUTPUT WILL BE ACCURATE; THAT NUMBERS WILL NOT BE BLOCKED; OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR COMMERCIAL RESULT.
WE DO NOT WARRANT THAT USE OF THE SERVICES IS LAWFUL IN YOUR JURISDICTION OR FOR YOUR INDUSTRY. YOU ASSUME ALL RISK OF REGULATORY FITNESS.
NO ORAL OR WRITTEN INFORMATION FROM SATALYA CREATES A WARRANTY UNLESS IT IS IN A SIGNED WRITING THAT EXPRESSLY STATES IT IS A WARRANTY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN THOSE JURISDICTIONS, WARRANTIES ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED, AND ANY NON-EXCLUDABLE WARRANTY IS LIMITED IN DURATION TO THE SHORTER OF NINETY (90) DAYS OR THE MINIMUM PERIOD REQUIRED BY LAW.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SATALYA AND ITS PRINCIPALS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.
WITHOUT LIMITING THE FOREGOING, WE SHALL HAVE NO LIABILITY FOR: (A) YOUR OR ANY USER’S MISUSE OF THE SERVICES, INCLUDING ANY PROHIBITED USE; (B) CALLS, MESSAGES, OR CONTENT YOU INITIATE; (C) THIRD-PARTY CLAIMS ARISING FROM YOUR CAMPAIGNS; (D) CARRIER OR NETWORK FAILURES; (E) AI ERRORS; (F) UNAUTHORIZED ACCESS RESULTING FROM YOUR FAILURE TO SECURE CREDENTIALS; (G) CRYPTOCURRENCY MARKET MOVEMENT OR IRREVERSIBLE TRANSFERS; OR (H) REFUSAL, SUSPENSION, OR TERMINATION OF AN ACCOUNT IN ACCORDANCE WITH THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE LEGAL DOCUMENTS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (I) THE FEES YOU ACTUALLY PAID TO SATALYA FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (II) ONE HUNDRED UNITED STATES DOLLARS (USD 100) OR THE LOCAL-CURRENCY EQUIVALENT. IF YOU HAVE PAID NOTHING, OUR AGGREGATE LIABILITY SHALL NOT EXCEED USD 100 OR THE LOCAL-CURRENCY EQUIVALENT.
THE LIMITATIONS IN THIS SECTION ALLOCATE RISK AND ARE A FUNDAMENTAL ELEMENT OF THE BARGAIN. THEY APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
NOTHING IN THE LEGAL DOCUMENTS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE SUCH EXCLUSION IS FORBIDDEN, OR FOR FRAUDULENT MISREPRESENTATION BY SATALYA. THAT SAVINGS CLAUSE DOES NOT CREATE LIABILITY FOR YOUR MISUSE OR FOR THIRD-PARTY CRIMINAL ACTS.
YOU ACKNOWLEDGE THAT THE PROJECT CREATOR, OWNERS, AND OPERATORS OF SATALYA ARE INTENDED TO BE PROTECTED BY THESE LIMITATIONS TO THE SAME EXTENT AS THE COMPANY, AND THAT THEY HAVE NO PERSONAL LIABILITY FOR A CLIENT’S UNLAWFUL OR NEGLIGENT USE OF THE SOFTWARE.
17. Indemnification
You shall defend, indemnify, and hold harmless Satalya and its principals, officers, directors, employees, contractors, agents, affiliates, successors, and assigns (the “Indemnified Parties”) from and against any and all claims, demands, actions, investigations, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees and settlement amounts) arising out of or related to: (a) your use or misuse of the Services; (b) Client Content; (c) your calls, messages, scripts, and campaigns; (d) your violation of Applicable Law or the Legal Documents; (e) your infringement or misappropriation of a third party’s rights; (f) a dispute between you and a called party, customer, employee, or vendor; (g) taxes or crypto-asset reporting obligations associated with your payments; and (h) any allegation that an Indemnified Party is responsible for your conduct.
We will provide you with reasonably prompt notice of a claim (failure to do so reduces your obligations only to the extent you are materially prejudiced). We may participate in the defense with counsel of our choice at our expense. You may not settle any claim in a manner that admits fault of an Indemnified Party or imposes any obligation on an Indemnified Party without our prior written consent.
This indemnity is in addition to, and not in lieu of, any other remedy. It survives termination.
18. Account Termination Policy
You may stop using the Services at any time and may request closure of the Account by written notice to contact@satalya.com. Closure does not entitle you to a refund except as the Refund Policy or Applicable Law requires.
We may suspend or limit the Account immediately, with or without notice, if we reasonably suspect Prohibited Use, non-payment, security risk, legal risk, sanctions exposure, or a threat to the Services or to third parties. Suspension may be temporary or may precede termination.
We may terminate the Account immediately and permanently if: (a) you materially breach the Legal Documents; (b) you fail to cure a remediable breach within the period we specify, not to exceed ten (10) days where notice is given; (c) you become insolvent; (d) we are required to do so by law or by a provider; (e) we discontinue the Services; or (f) we determine, in good faith, that continued service presents unacceptable legal, regulatory, or reputational risk. We may also terminate for convenience upon thirty (30) days’ notice where permitted.
Upon termination, your license ends. You must cease use and destroy residual copies of our confidential materials. We may disable access immediately. We may retain data as described in the Privacy Policy, including for legal holds, dispute resolution, and mandatory retention.
Sections that by their nature should survive (including intellectual property, confidentiality, disclaimers, limitations, indemnities, payment obligations, crypto terms, export, and dispute resolution) survive termination.
Termination is without prejudice to damages, injunctive relief, and reports to competent authorities where we believe a crime may have occurred.
19. Export Control and Sanctions Compliance
The Services and related technical data may be subject to export-control and sanctions laws of the United States, the United Kingdom, the European Union, the United Nations, and other authorities. You shall not export, re-export, or provide access to the Services in violation of those laws.
You shall not use the Services if you are on a restricted-party list, including lists administered by OFAC, the U.S. Bureau of Industry and Security, the UK Office of Financial Sanctions Implementation, the EU, or equivalent bodies, or if you are owned or controlled by such a person.
You shall not use the Services in connection with end uses that are prohibited, including prohibited military, proliferation, or circumvention activities, to the extent such restrictions apply to software of this type.
We may block geographies, require additional attestations, or terminate access to comply with sanctions. You will cooperate with screening. False statements are a material breach and may be referred to authorities.
This section is a material term. Breach may cause immediate termination without refund.
20. Law Enforcement Requests Policy
Satalya respects due process. We do not volunteer Client Content to private complainants or to authorities in the absence of a legally compulsory obligation, except as this section and the Compliance Policy allow for emergency or self-protection.
We will review requests from law-enforcement or regulatory bodies. We disclose Account or Client Content only where we determine, in good faith, that we are legally compelled to do so (including a valid warrant, court order, binding subpoena, or equivalent compulsory process that applies to us), or where Applicable Law independently requires a disclosure.
We may notify the affected Client of a request before disclosure where we are legally permitted to do so and where notice would not, in our judgment, create a risk to life, safety, or the integrity of an investigation that the demanding authority has identified. We may delay or withhold notice where legally prohibited or where the demand is under seal.
We may object to process that we reasonably believe is invalid, overbroad, or lacking jurisdiction. We are not obliged to litigate every demand.
In an emergency involving an imminent risk of death or serious bodily harm, we may disclose limited information if we believe in good faith that disclosure is necessary and legally permitted.
We may preserve data upon a valid preservation request for a reasonable period.
Nothing in this policy prevents us from reporting to competent authorities where we reasonably believe the Services are being used to commit a serious crime, or from sharing information necessary to protect the Services, our rights, or third parties from ongoing fraud against Satalya itself. Such reports are not an undertaking to police all Client activity.
This policy does not create any right in you to require us to resist process, nor any third-party beneficiary rights in investigated persons.
21. Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, utilities or internet failure, carrier outages, denial-of-service attacks, changes in law, sanctions, or failure of a critical supplier. We will use reasonable efforts to mitigate. If a force-majeure event continues for more than sixty (60) days, either party may terminate the affected Services upon notice.
22. Modifications to the Legal Documents
We may update the Legal Documents. The updated version will be posted on satalya.com with a new “Last updated” date and is effective upon posting, or on a later date we specify. For material changes, we will use commercially reasonable efforts to notify Account holders by email or in-product notice.
If you do not agree, you must stop using the Services and close the Account. Continued use constitutes acceptance. No modification by you is binding unless we sign it.
23. Notices
Notices to Satalya must be sent to legal@satalya.com, with a copy to contact@satalya.com. Notices to you may be sent to the email associated with the Account or the access request. Notice is deemed given on the next business day after sending, unless the sender receives an immediate bounce.
Operational messages (including invoices and security alerts) may be sent from automated addresses.
24. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or related to them or the Services shall be governed by the laws applicable to the Company’s principal place of business, without regard to conflict-of-laws rules that would apply a different law. Where a mandatory law of your country cannot be waived (including certain consumer or data-protection rules), that law applies to the limited extent required.
The courts competent for the Company’s principal place of business shall have exclusive jurisdiction, except that Satalya may seek interim or injunctive relief in any court of competent jurisdiction to protect intellectual property, confidentiality, or the security of the Services.
Before filing a claim, the complaining party shall provide written notice and thirty (30) days to attempt an amicable resolution, except for claims seeking interim relief or involving Prohibited Use.
TO THE EXTENT PERMITTED BY LAW, YOU AND SATALYA WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY.
If a court finds a limitation unenforceable as to a particular claimant, that finding does not affect the remainder or other claimants.
25. Miscellaneous
These Terms, together with the other Legal Documents and any order we accept, are the entire agreement and supersede prior discussions on the same subject. A failure to enforce a provision is not a waiver. You may not assign the Terms without our consent; we may assign them in connection with a reorganization, merger, or sale of assets. The parties are independent contractors. There are no third-party beneficiaries except the Indemnified Parties and, as to limitation of liability, the persons named in Section 16.
You must not issue a press release that implies partnership without consent. You may state factually that you use Satalya if your Account is in good standing and the use is not confidential.
Electronic acceptance, email confirmation, and payment constitute valid execution. Counterpart execution is permitted.
If these Terms are translated, the English version controls except where Applicable Law requires otherwise.
Questions about these Terms: legal@satalya.com. Commercial questions: contact@satalya.com.
26. Interpretation Favoring Enforceable Protection
The parties intend that Satalya and the individuals who created and operate the project be protected to the maximum extent a court will enforce. If a jurisdiction forbids a particular disclaimer as to consumers, that prohibition applies only to persons who are legally consumers and only to the forbidden extent. Business Users agree that they are not consumers and that the full set of disclaimers and caps applies to them.
You agree that the invite-only nature of the Services, the seriousness of communications misuse, and the modest fees relative to potential third-party harm make the liability cap and indemnity reasonable.
27. Contact Details
Satalya — website https://satalya.com. Access and commercial matters: contact@satalya.com. Legal notices: legal@satalya.com. Privacy: privacy@satalya.com.
These Terms were issued on 7 September 2026 and apply to the AI Dialer, the Classic Dialer, and the public website.