These Legal Documents are binding, internally consistent, and apply to the invite-only Satalya AI Dialer and Classic Dialer. There is no public registration. Misuse is the User’s sole responsibility.
Lawful businesses only. Fraud, phishing, impersonation, financial crime, money laundering, unauthorized access, and abuse of third-party data are strictly prohibited. Satalya and its project creator are not liable for a client’s unlawful use, to the maximum extent permitted by law. We may refuse, suspend, or permanently terminate any account on reasonable suspicion.
1. Purpose and Relationship to the Terms
This Refund Policy (the “Policy”) describes when amounts paid to Satalya may be returned. It forms part of the Legal Documents. Capitalized terms have the meaning in the Terms of Service. If this Policy and an accepted order conflict on a price or refund sentence, the accepted order controls for that order; this Policy controls otherwise.
Satalya sells invite-only business software, not a mass-market consumer app. Accounts are provisioned after review. Fees compensate review, configuration, capacity, third-party communications costs, and ongoing access. Those characteristics inform when a refund is commercially and legally appropriate.
Nothing in this Policy requires Satalya to refund amounts where the User has engaged in Prohibited Use, has misrepresented identity or purpose, or has caused us to incur carrier, investigation, or legal costs, except where a non-waivable statute says otherwise.
2. No Public Checkout; When Fees Arise
The website does not create an Account and does not take card details in a self-serve cart. Fees arise when we issue an invoice, order, or written payment instruction and you pay in fiat or Cryptocurrency.
A request for access is free. We do not charge merely for reading an email. If we later invoice a setup or subscription fee, that fee is earned as described below.
3. Standard Commercial Position
Unless an accepted order states a different trial or warranty, and except as Section 5 (mandatory rights) requires:
- prepaid subscription periods are non-refundable once the period begins or the Account is provisioned, whichever is earlier;
- usage, carrier, and overage charges are non-refundable once the underlying communications or computations have been incurred or reserved;
- setup, onboarding, custom configuration, and professional-service fees are non-refundable once work has started;
- deposits may be applied to unpaid invoices and unused deposits are refundable only if the order says so and no Prohibited Use or breach has occurred.
If you change your mind after we have accepted you but before we send credentials, we may refund prepaid amounts minus a reasonable reservation and review fee if we have already performed diligence. If credentials have been sent, the Account is provisioned.
4. Service Credits versus Cash Refunds
If we determine that an outage was within our reasonable control and materially prevented you from using core dialing functions for a sustained period, we may, as our sole remedy for that outage and to the extent the Limitation of Liability in the Terms allows, offer a service credit against a future invoice. Credits are not cash, are not transferable, and expire if the Account is closed.
Carrier blocking, number reputation, destination-network failure, your misconfiguration, AUP throttling, and force majeure do not qualify for credit.
5. Mandatory Statutory Rights
If Applicable Law grants you a cooling-off or other non-waivable cancellation right (for example, certain distance-selling rules that some jurisdictions apply even to business purchasers in limited cases), that right applies to the extent it cannot be excluded. You must exercise it in the manner and time the statute requires, by written notice to contact@satalya.com and legal@satalya.com.
If you are a business and the statute allows the parties to agree that no cooling-off period applies to customized or immediately performed digital services, you agree that the Services are customized to your Account and that performance begins when credentials are issued or configuration begins, whichever is earlier.
This Section 5 prevails over Sections 3 and 6 only to the extent a court or competent authority would treat the statutory right as non-waivable.
6. No Refunds for Unlawful or Restricted Use
If we suspend or terminate the Account because we reasonably suspect Prohibited Use, sanctions exposure, payment fraud, or material breach, you are not entitled to a refund of unused prepaid amounts, to the maximum extent permitted by law. Those amounts are agreed as a reasonable pre-estimate of our investigation, abuse-mitigation, and reputational-risk costs, not as a penalty, and are without prejudice to additional damages.
Chargeback or payment-dispute attempts that ignore this Policy are a further breach. We may contest them with the payment provider and recover our costs under the indemnification clause in the Terms.
7. Cryptocurrency Refunds
Cryptocurrency payments are irreversible at the protocol level. If this Policy or Applicable Law requires us to refund a Cryptocurrency payment, we may, at our option: (a) return a fiat amount equal to the invoice value we recorded, using a bank method you reasonably designate; or (b) send a Cryptocurrency amount we calculate in good faith using a publicly quoted rate at the time we process the refund, on a network we choose.
You bear decline or increase in asset value between payment and refund. We do not refund network fees you paid to send the original transaction. We will not send Cryptocurrency to an address that fails our sanctions or risk checks.
If you paid the wrong amount, the underpayment remains due. Overpayments may be refunded minus network costs or applied to future invoices, at our option.
If you paid to the wrong address or network, we have no refund or recovery obligation. That loss is yours.
The Cryptocurrency Payment Terms in the Terms of Service apply in full.
8. How to Request a Refund
Send a written request to contact@satalya.com with the invoice number, payment reference or transaction hash, the legal name of the payer, and the legal basis of the request (statutory right, order clause, or alleged billing error). We may request evidence.
We will acknowledge commercially reasonable requests and will decide in good faith. A decision is not an admission of liability. Approved fiat refunds are sent to the original payment instrument where practicable. Approved Cryptocurrency refunds follow Section 7.
Fraudulent refund requests are Prohibited Use.
9. Taxes and Withholding
Refunds are of the fee actually received, subject to this Policy. If we have remitted tax that cannot be reclaimed, we may deduct that amount. You are responsible for your own tax recovery.
10. Survival and Consistency
This Policy does not expand warranties. The Warranty Disclaimer and Limitation of Liability in the Terms apply to refund decisions. Indemnification remains available to us if a refund dispute is paired with third-party claims about your campaigns.
We may update this Policy as described in the Terms. Questions: contact@satalya.com or legal@satalya.com.
11. Billing Errors
If we invoice an amount that is arithmetically wrong or that bills a product you did not order, we will correct it. You must still pay undisputed amounts on time. A good-faith billing inquiry is not a license to withhold the entire invoice.
Duplicate Cryptocurrency payments caused by you clicking twice are overpayments under Section 7, not chargebacks.
12. Termination for Convenience by Satalya
If we terminate for convenience and not for breach or Prohibited Use, we will refund a pro-rata portion of unused prepaid subscription fees for the unused whole days remaining in the then-current prepaid period, excluding setup fees, consumed usage, and non-refundable third-party costs. Credits are not paid out in cash except as this sentence requires.
13. Set-Off
We may set off any refund against amounts you owe us, including investigation costs that you agreed are recoverable under the Terms where a breach is found.
14. What “Provisioned” Means
An Account is provisioned when we send credentials, an invitation link, API keys, SIP or similar configuration, or any other secret that allows use of the AI Dialer or Classic Dialer, or when we complete configuration work you requested, whichever occurs first. After that moment, subscription fees for the then-current period are earned, subject only to mandatory law and to termination-for-convenience pro-rata in Section 12.
Logging in is not required for provisioning. If you delay first login, fees still accrue.
15. Trials and Evaluations
If we offer a trial, it will be described in writing, including duration, volume caps, and whether it is paid. Unless the writing says otherwise, a trial converts to a paid period only if we send a separate invoice that you pay. Unused trial capacity has no cash value.
Abuse of a trial, including loading unlawful lists, ends the trial immediately without a refund of any trial fee.
16. Chargebacks, Recalls, and Payment Disputes
Because there is no anonymous self-serve cart, payments are commercial invoices. If you initiate a chargeback, bank recall, or card-network dispute without first completing the process in Section 8, you agree that the dispute is improper unless the amount was unauthorized by a true third-party theft of your payment instrument.
We will submit this Policy, the Terms, the access-request correspondence, and provisioning emails to the payment network. You will reimburse our reasonable dispute fees and legal costs under the indemnity if the dispute is decided in our favor or is withdrawn.
Cryptocurrency has no chargeback. Opening a civil claim for a refund does not require us to keep the Account open.
17. Effect of AUP Suspension on Money
During a suspension for investigation we may continue to treat prepaid fees as earned. If we later conclude that no breach occurred, we may, at our option, extend the prepaid period by a number of days equal to the suspension or issue a credit. We are not obliged to pay interest.
If we conclude that a breach occurred, unused prepaid amounts are forfeited to the extent the law allows, as stated in Section 6.
18. Currency, FX, and Crypto Volatility Examples
Example: an invoice is issued for 2,000 units of a fiat currency. You pay in a Cryptocurrency that later falls by half. No additional refund arises from the fall. Example: the asset later doubles. We owe no extra service. Example: we must refund under Section 12 and elect fiat. We refund the recorded invoice value, not the later spot value of the coins.
If a protocol forks, we recognize the asset and network we designated in the payment instruction, not a speculative fork token, unless we expressly say otherwise.
19. No Refund of Third-Party Fines
If a regulator, carrier, or analytics provider fines you or us because of your campaign, you are responsible for those amounts under the indemnity. We will not refund your fees to offset your fines.
20. Additional Commercial Understandings
This Section 20 records additional commercial understandings so that refund discussions are not conducted on social media slogans. Satalya is not a consumer marketplace. Diligence has a cost. Numbers and carrier capacity have a cost. Human review of an access request has a cost even when we say no. Those facts explain why a change of mind after provisioning is not a cash event.
If you allege that the AI Dialer is “not as fast as the website implied”, that is not a defect giving rise to a full refund. Speed depends on carriers, destination networks, agent readiness, and your list quality. If you allege that the Classic Dialer is “too ordinary”, that is a misunderstanding of the product: the Classic Dialer is intentionally a conventional mode.
If you cannot obtain licenses in your country after we provision you, that is your regulatory risk. We may, as a courtesy and not as a duty, consider a partial credit if you never logged in and you tell us promptly, but we are not obliged to do so once credentials have been sent.
If a payment was made by a person other than the contracting Client, we may refund only to the original source or to the Client, and we may require both parties’ written agreement. We will not mediate a dispute between a founder and an investor about who owns the prepaid balance, except to freeze the balance until they instruct us jointly or a court does.
If tax invoices were issued, a refund may be documented as a credit note. You must not treat a credit note as permission to reclaim tax in a way that your tax authority forbids.
If we close the product line entirely, we will handle unused prepaid subscription fees as a termination for convenience under Section 12, unless insolvency law imposes a different water-fall, in which case this Policy yields to that law.
Nothing in this Policy requires us to keep processing your data after a refund. Closure of the Account follows the Privacy Policy and the Terms. A refund is not a waiver of claims we have against you for prior Prohibited Use.
All refund correspondence should be professional, factual, and sent from the domain we have on file. Threats, review-blackmail, or coordinated chargeback abuse are AUP issues as well as payment issues.
21. Worked Scenarios
Scenario A. A company requests access, is accepted, receives credentials on Monday, and on Wednesday decides the sales floor is not ready. The prepaid monthly fee is not refunded. The company may pause use. Pausing is not a ground for cash return.
Scenario B. We invoice a setup fee and begin configuring number groups. The Client cancels mid-configuration. The setup fee is not refunded because work started. Unused subscription days may be considered only if credentials were never sent and the order says the period has not begun.
Scenario C. The Client pays in Cryptocurrency to the wrong network. The value is not on our books. There is no refund path through Satalya. The Client must pursue the destination network or any intermediary it used.
Scenario D. We terminate for reasonable suspicion of phishing. Unused prepaid time is forfeited to the extent the law allows. The Client may contest the suspicion in the forum named in the Terms. Contesting does not freeze forfeiture.
Scenario E. We discontinue the AI Dialer as a product but leave the Classic Dialer available. If the order was specifically limited to AI-only and we cannot deliver that mode, unused prepaid fees for the AI-only component will be handled as termination for convenience. If the order was for the platform generally, continued Classic Dialer access is a conforming substitute unless the order said otherwise.
Scenario F. A statutory cooling-off right applies and is timely exercised in the required form. We will honor that right to the extent it cannot be waived, even if other sections of this Policy would deny a commercial refund.
Scenario G. Two founders pay from different wallets and then quarrel. We may refuse to refund either party until they issue a joint instruction or a court order names the payee.
Scenario H. The Client alleges the website promised “premium” quality and therefore wants money back after poor list performance. List performance is the Client’s input risk. No refund.
These scenarios are illustrations of rules already stated. They do not create new remedies. If a scenario and a numbered section conflict, the numbered section controls.
You should keep your own copies of invoices and transaction hashes. We will reasonably search our records, but a missing hash delays any payment we agree to make.
Refund decisions will be communicated by email. Silence for a short period is not consent to your requested amount.
22. Closing Statements on Refunds
By paying an invoice you acknowledge that you have read this Refund Policy, the Cryptocurrency Payment Terms, and the Account Termination Policy in the Terms. You acknowledge that unused time is not a bank deposit. You acknowledge that unlawful use destroys any commercial expectation of a refund.
We may update examples in Section 21 without changing the operative rules. Dates at the top of this page control versioning.
Requests: contact@satalya.com with a copy to legal@satalya.com when the request cites a statute or alleges breach by Satalya.